TourRadar Terms and Conditions

Updated: August 1st, 2026

TourRadar GmbH, based in Vienna, Austria (“TourRadar”), TourRadar Australia Pty Ltd based in Australia, TourRadar Canada Inc based in Canada, and TourRadar Inc based in the USA (“TourRadar”) operates a website under www.tourradar.com (including its social media channels and mobile applications, jointly the “Platform”) where travel operators (“Operators”) can offer, promote, market and sell package tours within the meaning of Directive (EU) 2015/2302 to users and registered users of the Platform (the “Traveler” or “you”). Travelers can also use the Platform to evaluate and compare Operators and their tours, participate in competitions, write reviews and enjoy other related offers (together “TourRadar Services”). 
 
These terms and conditions apply to all TourRadar Services and govern the rights and obligations arising out of the Traveler’s use of the Platform. 
 

• If you have your place of residence or business in the European Economic Area (“EEA”) or the United Kingdom, your use of the Platform is subject to these Terms of Use for European Users with TourRadar GmbH.
• For Travelers with a place of residence or business in Australia, the use of the Platform is with TourRadar Australia Pty Ltd.
• For Travelers with a place of residence or business in Canada, the use of the Platform is with TourRadar Canada Inc.
• For Travelers with a place of residence or business in all other jurisdictions, the use of the Platform is with TourRadar Inc.

By accessing, browsing or using the Platform, you agree to be bound by these terms and conditions. Please read these terms and conditions and our privacy policy carefully.

1. TourRadar operates the Platform on which Operators can offer and market travel services such as multi day tours and cruises, (individually or jointly “Organized Adventures”)
    
2. The TourRadar Services are solely for persons who are aged 18 years or older. Any access to or use of the Platform by anyone under 18 years is expressly prohibited. By accessing or using the Services and the Platform you guarantee that you are 18 years or older.
    
3. If you are acting on behalf of a company or another legal entity you guarantee that you are legally entitled to accept these terms and conditions in their name.
    

Prohibited Conduct

4. TourRadar Services are only available for private, non-commercial use unless otherwise agreed upon with TourRadar. It is not allowed to sell, re-sell, re-use or commercially use content, information, software, products or services available on our Platform.
    
5. Further, it is prohibited to:
   1. Use bots, crawlers, scrapers or other automated means (besides authorized use of our API) to access or interact with the Platform or generally collect data or content not in connection with your Booking.
   2. Circumvent established security or technological barriers in place to protect the Platform and its content.
   3. Decrypt, decompile, reverse engineer or copy the website and Platform.
   4. Otherwise compromise or damage the Platform and its proper functioning.

   
    

Content and Intellectual Property

6. TourRadar may, in its sole discretion, permit you to post, upload, publish, submit or transmit text, graphics, images, video or other materials (“Content”) on the Platform and through the TourRadar Services. By making available any Content, you agree that TourRadar may use the Content on the Platform, in particular for promotional materials and publications. You hereby grant to TourRadar a worldwide, irrevocable, perpetual, non-exclusive, royalty-free license to publicly display or otherwise use the Content for the aforementioned purpose. TourRadar does not claim any ownership rights in any such Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit the Content.
    
7. You acknowledge and agree that you are solely responsible for all Content that you make available on the Platform or through the TourRadar Services. Accordingly, you represent and warrant that: (a) you either are the sole and exclusive owner of all Content or you have all rights, licenses, consents and releases that are necessary to grant to TourRadar the rights in such Content, as contemplated under these terms and conditions; and (b) neither the Content nor your posting, uploading, publication, submission or transmittal of the Content or TourRadar's use of the Content (or any portion thereof) on, through or by means of the Services will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
    
8. It is not allowed to upload or submit Content that (i) is illegal, pornographic, incites hate, obscene or defamatory; (ii) contains commercial content, especially advertisement or marketing for other good or services (iii) infringes intellectual property rights of others (iv) contains viruses, malware, trojan horses or other infested files.TourRadar is not obliged to check any Content ex-ante. Content that violates this clause can be blocked or removed immediately without notice.
    

Termination

9. TourRadar and registered users can terminate the usage contract anytime with immediate effect. Please send an email to privacy@tourradar.com and we will delete your account.
    
10. In case of a termination TourRadar is not obliged to delete or revert any content posted by the Traveler on the Platform.
     
11. Rights and obligations of existing Organized Adventures are not affected by such a termination.

12. The combination of travel services offered to you are packages within the meaning of Directive (EU) 2015/2302.
    
    Therefore, if you are part of the European Economic Area (“EEA”) or the United Kingdom, you will benefit from all EU rights applying to packages. The Operator will be fully responsible for the proper performance of the package as a whole.
    
    Additionally, as required by law, the Operator has to have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.
     
13. The Organized Adventures are independently created, offered and carried out by the Operators at their own discretion and responsibility. TourRadar is solely acting as a commercial agent for the Operators. TourRadar is not an Operator, nor a provider of Organized Adventures, nor a representative or proxy of an Operator nor an insurer. TourRadar does not own, sell, resell, furnish, provide, manage or control any transportation, tour or travel services and does not act as an agent to the Travelers.
     
14. TourRadar has no control over the behavior of Operators, Travelers and other users of the platform.
     
15. It is the responsibility of the Traveler to be in possession of a valid travel identification along with any necessary visa at the time of the travel. The Traveler is also responsible for compliance with applicable health requirements and recommended or obligatory vaccinations.
     

Conclusion of a Contract, Documents & Information

16. Organized Adventures are booked directly with the respective Operator.
     
17. TourRadar will show you the Operators’ terms and conditions during the Booking process. By clicking on “Book now” you are accepting the Operators’ terms and conditions and are submitting a binding offer for the selected Organized Adventure to the respective Operator. The Organized Adventure contract is concluded by the Operator accepting your offer (“Booking”). In this case the contract is concluded directly between the Traveler and the Operator. The contract text and your Booking data are saved by TourRadar to process the contractual relationship.
     
18. In case there are any contradictions between these TourRadar terms and conditions and the Operators’ terms and conditions, the latter prevail.
     
19. The Operators will confirm or reject a Booking request within 24 to 72 hours during which time your offer is binding. As soon as the Booking transaction is completed (including successful (down) payment), the Traveler receives a Booking confirmation via email with a summary of the contract.
     
20. Booking on request: In certain circumstances you are informed that a Booking is “on request” (which is usually the case with Organized Adventures booked shortly before the start of the trip). In this case the Operator needs up to 5 Business days to ensure that all components of the Organized Adventure can be confirmed. In case of such a Booking on request the Traveler is bound to his offer until the Operator either accepts or rejects the Booking. The Operators’ cancellation and payment terms apply from the moment of your request. If the request is accepted, you will be billed for the full amount. If the Operator cannot confirm your request, you will receive a full refund of any amounts already paid.
     
21. Special requests by the Traveler are non-binding, as long as they have not been confirmed by the Operator. TourRadar will forward special requests and inquiries of the Traveler to the Operator. A binding performance commitment however is only available upon confirmation by the respective Operator.
     

Your Responsibilities

22. When using the TourRadar Services, you undertake to provide all required personal information in a timely, complete and truthful manner. In particular, you will provide upfront information on all circumstances and restrictions affecting the performance of the services by TourRadar and the Operator (e.g. special needs such as food intolerance, restricted mobility or state of health).
     
23. Travelers who make a Booking for themselves or on behalf of third parties (such as fellow Travelers) through the Platform are deemed to be the client and, in the absence of any other declaration, accept the obligations arising out of their use of the Platform under these terms and conditions. By using the TourRadar Services for themself or others, the Traveler agrees to inform those others of these terms and conditions. The Traveler accepts that they is responsible for all Bookings and travel reservations made by anyone under his control. The Traveler guarantees that all information that they provide directly or indirectly through third parties is true, complete and accurate and that the Traveler is not an unaccompanied minor. Any exploratory, manipulative, speculative, false or fraudulent Booking (inquiry) is prohibited without restriction.
     
24. The Traveler undertakes to check all contractual documents transmitted by means of the TourRadar Services (e.g. travel contract, Booking confirmation, vouchers) for factual correctness and completeness (spelling mistakes, e.g. name, date of birth, special travel requirements) and to report any recognizable errors or defects in the activity of TourRadar immediately.
     
25. Travelers with restricted mobility, pregnant Travelers and Travelers who require special medical care must inform TourRadar of their special needs at least 48 hours before the start of the journey.
     
26. Travelers must immediately report any perceived breach of contract, so that the respective Operator can be put in a position to quickly remedy any non-conformity which can be addressed with reasonable effort. The Traveler is advised to file any complaints in writing using the TourRadar Services and in particular the Booking Conversation Page. If the Traveler fails to report a lack of conformity, it can be prejudicial to the Traveler. The mere report of a lack of conformity alone does not trigger any legal obligations on the side of TourRadar or the Operator.
     
27. The Traveler is obliged to pay the contractually agreed fees in due time and will indemnify and hold TourRadar harmless for any damage caused by delay.
     
28. The Traveler must inform TourRadar without delay in the event that they receive payments arising from claims for damages or price reduction due to breach of contract.
     

Payments & Fees

29. If applicable and available, certain Operators offer the opportunity for Bookings to be paid (wholly or partly and as required under the payment policy of the Operator) to the Operator during the Booking process by means of secure online payment (all to the extent offered and supported by your bank). For certain products and services, TourRadar facilitates (through third party payment processors) the payment of the relevant product or service (i.e. the payment facilitation service) for and on behalf of the Operator. Payment is safely processed from your credit/debit card or bank account to the bank account of the Operator through a third party payment processor. Any payment facilitated by us for and on behalf of, and transferred to the Operator will in each case constitute a payment of (part of) the Booking price by you of the relevant product or service in final settlement of such (partial) due and payable price and you cannot reclaim such paid monies.
     
30. TourRadar reserves the right to offer to the Traveler particularly advantageous payment options (e.g. installment payment models) itself or through a payment service provider. If you accept, you agree to be bound by the terms and conditions specified and communicated by TourRadar or the payment service provider.


31. TourRadar may charge fees (and applicable Taxes) for the right to use the Platform. Any applicable fees are disclosed to you before making a Booking. Except as otherwise provided on the Platform, service fees form part of final price and follow the rules of each Booking in respect to cancellations and refunds. TourRadar reserves the right to change the service fees at any time. Fee changes will not affect prior made Bookings.

Trip cancellations and refunds

32. If the Operator does not confirm the requested Booking or if an Operator cancels an existing Booking, all authorizations made on the Traveler's (credit) card will be automatically released and/or all amounts collected through another payment method will be refunded to the Traveler within 14 days.
     
33. As soon as the Operator confirms a Booking, the Operator’s cancellation and payment conditions apply. Please read the important information on the Booking Detail Page, Booking Conversation Page and in your Booking confirmation regarding the Operator's terms and conditions carefully. Any cancellation must be made through the TourRadar Services (Booking Conversation Page).
     
34. Complaints and claims from the Traveler in relationship to Organized Adventures will be handled by the Operators via the TourRadar Services.
     

Important information on insurance for package travel

35. When Booking Organized Adventures well in advance, unforeseeable things can happen. TourRadar recommends that all Travelers conclude the following insurance policies which are not part of any Organized Adventure:
    1. Travel cancellation insurance in order to minimize financial risk in case of cancellation by the Traveler before departure.
    2. Travel interruption insurance in order to minimize financial risk in case of a travel interruption by the Traveler after departure
    3. Adequate health insurance

    
     

36. TourRadar+ is TourRadar’s loyalty program. It allows you, as a Traveler, to unlock dynamic, level-based savings on future Bookings of Organized Adventures on the Platform based on your booking history and loyalty status.
37. TourRadar+ is free of charge. Every Traveler who holds a TourRadar account is automatically enrolled in TourRadar+; no separate registration, subscription, or fee is required.
38. TourRadar+ is available only to Travelers who are natural persons using the Platform for private, non-commercial purposes, and who maintain a TourRadar account in good standing. Program benefits and levels are personal to the account holder and cannot be transferred.

Loyalty Levels and Dynamic Discounts

39. Your TourRadar+ level is determined by the number of your “Confirmed Bookings” (meaning your Booking has achieved confirmed status). As you progress through the levels, you unlock higher saving tiers.
40. Savings are dynamically calculated at checkout. The absolute savings are expressed as “up to” a certain percentage of the Gross Booking Value (GBV).
41. The TourRadar+ levels are structured as follows:
    • Level 1 (0 Prior Completed Bookings):
      • Qualification: Automatically applied upon creating a signed-in TourRadar account.
      • Benefit: Save up to 3% on your Booking

    • Level 2 (1–3 Prior Completed Bookings):
      • Qualification: Reached after your 1st TourRadar Booking is confirmed.
      • Benefit: Save up to 5% on your Booking

    • Level 3 (4+ Prior Completed Bookings):
      • Qualification: Reached after your 4th or more TourRadar Confirmed Booking.
      • Benefit: Save up to 7% on your Booking

42. There is no minimum spend required to unlock a saving, and no maximum checkout cap on the applied saving amount.

How to Level Up (Earning Progression)

43. You can progress your TourRadar+ level through the following actions:
    • Book & Save: Every Confirmed Booking on the TourRadar Platform automatically adds +1 to your booking count.
    • Refer & Earn (Referrals): You may invite friends to join TourRadar using your unique referral link. When a referred friend signs up via your exact link and confirms their first Booking, both you (the referrer) and your friend (the referee) will receive +1 added to your Confirmed Booking counts, accelerating your progression to the next level. You may refer an unlimited number of friends.

Application of Savings and Exclusions

44. Checkout Application: Earned TourRadar+ level savings are automatically applied at checkout when making a future Booking of an Organized Adventure on the Platform while signed into your account. TourRadar+ level savings are also applied to every traveler included in your booking conversation page. TourRadar+ level savings cannot be applied retroactively to existing Confirmed Bookings.
45. No Cash Value: TourRadar+ levels and their associated savings have no cash value. They are not redeemable, refundable, or exchangeable for cash or any cash equivalent.
46. Promo Codes: TourRadar+ level savings cannot be combined with a promo code on the same Booking. Only one saving or promo code may be redeemed per Booking. Promo Codes cannot be applied retroactively to existing Confirmed Bookings.
47. Operator Discounts: TourRadar+ level savings can be combined with an Operator’s discount on the same Booking.
48. Cancellations: If a Booking is cancelled, it will not count towards your Confirmed Bookings total. If a referred friend’s Booking is cancelled, the +1 level progression awarded to both the referrer and referee will be revoked.

Discretional Promo Codes

49. TourRadar may, in its sole discretion, offer promotional codes from time to time. Unless otherwise stated, a promo code expires 30 days after the offer is made. Only one promo code may be redeemed per Booking, and promo codes cannot be combined with TourRadar+ level savings.

TourRadar Moments

50. Travelers may upload photos and videos of their organized adventures (“Moments”). Uploading an approved Moment grants the Traveler an entry into TourRadar’s annual or quarterly Moments Competition for a chance to win a one-time prize. The specific rules, entry requirements, and prize details for the Moments Competition will be provided on the Platform at the time of the active competition.

General Program Conditions

51. The following conditions and limitations apply to the TourRadar+ Loyalty Program:
    • To participate and maintain your level status, you must keep a TourRadar account in good standing.
    • TourRadar+ benefits are made available solely for private, non-commercial use; they may not be sold, purchased, brokered, bartered, or otherwise commercialized. Bookings may not be made for the purpose of resale.
    • TourRadar may withhold, cancel, revoke, or recover level statuses or booking counts, and may suspend or close a TourRadar+ account, in any case of suspected fraud, abuse, manipulation, or other misuse of the program, or breach of these terms and conditions.
    • Where TourRadar adjusts a level under this clause in a case of suspected fraud or misuse, it is not obliged to provide a detailed explanation beyond what applicable law requires.

52. TourRadar reserves the right to modify, suspend, or discontinue TourRadar+, or any part of it (including the ways to progress levels, the saving calculations, the reward pillars, and the program structure), at any time. Where TourRadar makes a material change or discontinues the program, it will give you reasonable prior notice by email to the address held in your account before the change takes effect, except where an immediate change is required for legal, security, or fraud-prevention reasons.